Terms and Conditions

Welcome to “Fotios Katraouras”. www.katraouras.com is the online store of the Greek company "KATRAOURAS FOTIOS & Co", which is located in the city of Patras, Greece (VAT No: EL998687430). Before entering our online store and browse our website, we invite you to consult the following terms and conditions which apply specifically for the use of our website www.katraouras.com. Once visiting or making purchases through our online store, you automatically accept unconditionally the conditions below. Please read them carefully. Please note that “KATRAOURAS FOTIOS & Co” reserves the right to unilaterally amend or update the following terms and conditions of transactions.

Creating an account

Before making a transaction through our online store, you will need to create an account and enter your personal data, such as your full name, delivery address, phone number, your email address, etc. The registration process takes place only once. This credentials may be inserted in part or in full by a social network or a payment handling system of your choice.

Privacy and confidentiality of transactions

All information related to your personal information and transactions are secure and confidential.

Confidentiality is obvious. The same basic principles apply to traditional trade, apply also in the case of e-commerce. All information transmitted by the user / client of our website is confidential and “KATRAOURAS FOTIOS & Co” has taken all the necessary actions to use them only when necessary in the context of service. 

Only authorized employees have access to the information of your transaction and only when necessary, e.g. for the processing of your applications.

“KATRAOURAS FOTIOS & Co” does not disclose customer information and transaction info, unless we receive written authorization from you or by the court or other public authority. If “KATRAOURAS FOTIOS & Co” uses third parties to support its systems, we ensure the guarantee of confidentiality.

For serving you best, this website uses Cookies

What are cookies?

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. This website makes use of cookies to monitor visitor sessions. No personal information is stored in the cookie that is issued by the site. The value stored in the cookie is an anonymous identifier, which is not linked to any other personal information you may give us during your visit. If you do not wish to receive these cookies you can disable them in your browser, though doing so may affect the functionality of our website. Most web browsers allow some control of cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.


How do we use cookies?

We may collect technical data about the type of Internet browser and computer operating system that you use, and also which pages you visit and interact with. This information does not identify you as an individual and is used only for tracking site use so that we can improve your experience on the site. We might also place a "cookie" on your hard drive that will help us to identify you when you return to the site and allow us to tailor content to your personal preferences. If you do not wish to use "cookies" you may disable this option in your Internet browser settings. "Cookies" can be removed from your computer.


Third party cookies

Throughout our website, we have integrated social media share buttons from third party websites such as Facebook and Twitter. Pages with this embedded content may present cookies from these websites over which Severn Trent Water has no control. You should check the relevant third party website for more information about how these cookies are controlled.

Jurisdiction and Applicable Law

Any dispute, disagreement or claim arising from the operation of the company's online store, is governed by the Greek law and competent to solve it will be the Courts of Patras, Greece.

Product Information

“KATRAOURAS FOTIOS & Co” commits to the completeness and accuracy of the information given on the website www.katraouras.com, both for the existence of the essential features described of each available product, and for the accuracy of data as provided by the online store of “KATRAOURAS FOTIOS & Co” , subject to any technical or typographical errors that may have escaped or have occurred unintentionally or due to any downtime of the site on grounds of force majeure.

The pictures of the products shown in this website are only indicative and may not in any circumstances act binding on the company “KATRAOURAS FOTIOS & Co”.

Product Availability

When your order is received, the CUSTOMER SERVICE DEPARTMENT will notify you via e-mail or phone for the current availability of the desired products. In case you do not agree with the delivery time, you should notify us via e-mail whether you wish your order to remain active or not. If the terms and conditions of your order do not satisfy you, you have the right to cancel your order.


The product warranty is the one provided by the manufacturer or the official distributor of each product. “KATRAOURAS FOTIOS & Co” can manage to receive any product and send it to the service provider after the acceptance of its customer to pay the shipping costs for all the shipments needed to be done.